Terms

DPD. The conveyor of your important courier deliveries.
Please have a look at the conditions of providing of the DPD courier service.

If you have additional questions regarding the standard conditions or co-operation, please do not hesitate to contact our Sales Department on telephone 613 0020 or by e-mail sales@dpd.ee.


Standard conditions for providing of the DPD Eesti AS courier service.

The current standard conditions regulate the conditions and order of courier delivery of consignments being provided by DPD Eesti AS to the Client. DPD Eesti AS reserves the right to alter the current standard conditions either partially or fully correspondingly to the necessity, following the valid legislation. The standard conditions can immediately be obtained at the DPD customer service on workdays during office hours (telephone (0) 6 130 000).
The standard conditions are forwarded by an e-mail, fax or post.

Upon providing of the service by DPD Eesti AS is proceeded from the standard conditions of the Estonian Freight Forwarders’ Association from 2000, if not stipulated otherwise in the current standard conditions.
 


 

1.   Definitions
2.   Items not to be delivered with the courier service, or delivered on special conditions only
3.   Price of the courier service, amending the price list, price formation
4.   Placing the order
5.   Reception of the shipment
6.   Delivering and handing over the shipment
7.   The order of handling customers’ complaints
8.   Liability, indemnification for loss
9.   Insurance
10. Regulations and the order of storing, selling and destroying the courier shipments that are not forwarded because of impossible delivery
11. Force Majeure

1. Definitions
1.1. DPD is the trademark of the courier postal service of the courier service provided by DPD Eesti AS (hereinafter “the courier service”).
1.2. A DPD shipment means the goods delivered simultaneously from the same Sender to the same Receiver, the maximum dimensions of a shipment are stated at www.pakivedu.ee.
1.3. The context of these Standard Conditions, a courier service provider means DPD Eesti AS together.
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2. Items not to be delivered with the courier service, or delivered on special conditions only
2.1 The delivery of the following items or substances through the courier service is forbidden:
2.1.1 Weapons, ammunition, gas pistols, explosives, flammable and hazardous substances;
2.1.2 Special equipment meant for the police and special services, tear gas and nerve gas cylinders;
2.1.3 Toxic and radioactive substances;
2.1.4 Biological infectious substances;
2.1.5 Narcotic and psychotropic substances;
2.1.6 Acids;
2.1.7 Easily perishable food products;
2.1.8 Live animals, birds, fish and insects (except for silkworms, bees, leeches);
2.1.9 Poisonous plants;
2.1.10 Indecent or immoral publications, materials, articles;
2.1.11 The things that could – due to their properties or package – endanger the Consignees and postal workers, soil or ruin other postal deliveries;
2.1.12 The currency currently in use in Estonia as well as foreign currencies.
2.1.13 Eesti Vabariigis käibel olevat raha ja välisvaluutat.
2.2 Coins, credit cards, jewellery and other valuables may be sent as a postal delivery with the declared value.
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3. Price of the courier service, amending the price list, price formation
3.1 Express service fees are established according to the valid price list, see: www.pakivedu.ee.
3.2 Courier service cost includes the fee for receiving the shipment and delivering it to the Consignee.
3.3 Shipment weight is stated according to the weight and dimensions stated by the terminal of DPD Eesti AS.
3.4 DPD Eesti AS is entitled to amend his general conditions as well as fees and prices without prior notice to the customer.
3.5 A right to amend the price list is reserved by the management of DPD Eesti AS or persons authorized thereby.
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4. Placing the order
4.1 Express service can be ordered via the Internet, www.pakivedu.ee.
4.2 Express service time will depend on the time of making the order. To calculate the time, see: www.pakivedu.ee.
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5. Reception of the shipment
5.1 The courier will collect the shipment from the customer within the period stated in the express service order.
5.3 If the courier finds any nonconformities he will be entitled to refuse from accepting the shipment that does not conform with the regulations.
5.4 The customer draws a manifest about the collection of the shipment and it is signed by both the customer or his representative and by the courier. The customer will keep one copy of the manifest. Ask Customer SErvice for more detailed information about the form of the manifest .
5.5 The customer will be responsible for the contents of the shipment. If the customer has any articles delivered that are not allowed to be sent by an express service the customer will compensate for any direct or indirect costs as well as for any fines or penalties caused to DPD Eesti AS by the transportation of forbidden articles.
5.6 The customer packs the shipment into a closed package that is fit for transporting goods. The package must guarantee that the goods inside it remain intact during the transport. The package must correspond to the weight and specifics of the goods and the transportation distances.
5.7 The contact data of the Shipper and of the Consignee (name of the legal or private person, location, phone, name of the contact person) and the bar code meeting the DPD standard must be on every unit of shipment. A post office box cannot be the destination address. The service of deliveries to be called for is not provided.
5.8 The shipments received from customers are taken to the nearest regional terminal to be sorted according to destination regions and then sent on to these regions.
5.9 The shipments are delivered in special DPD vehicles.
5.10 DPD is entitled to open and check the shipment without prior notice to the customer.
5.11 In case the parcel cannot be picked up because it is not ready for transport or does not comply with the necessary regulations, the client is obliged to pay for the courier service according to the valid price list. DPD can return up to 50% of the price of the courier service, if the client makes a written request.

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6. Delivering and handing over the shipment
6.1 DPD Eesti AS is obligated to transport the accepted shipment to the receiver according to the schedule valid at the moment of receiving the express service order. For more detailed information about delivery times, see: www.pakivedu.ee.
6.2 The shipment will be handed over only to the person stated on the waybill (including a representative of a company) or to an authorized representative of the receiver. The receiver or his authorized representative will sign the delivery note that will be a proof of handing over the shipment. The delivery note contains the name of the receiver with his signature, the date and time the shipment is received. The customer may acquire a copy of the delivery note from DPD customer service.
6.3 The customer can check the exact location of the shipment during the transport, using the address www.pakivedu.ee
6.4 The customer is entitled to change the manner and conditions of a shipment during the time of transport, by calling on workdays from 08:00 to 17:00 at customer service number (0) 6 130 012. Any major changes in the delivery conditions will be considered as separate order and the shipment will be handed over according to the general price list. In the event of any major changes , DPD Eesti AS will not guarantee that these changes can be introduced or that the shipment is handed over to the receiver at due time, and resumes no liability for any possible direct or indirect costs and for any imposed penalties or fines.
6.5 If the shipment cannot be handed over to the receiver or his authorized representative, the receiver will be left a note about the arrival of the shipment and about the next attempt of handing it over to the receiver, and the shipment itself will be taken to the distribution centre.
6.6 In case the customer or the Consignee requires that the shipment be delivered to the Consignee once again, the situation being as described in Article 6.5, these further deliveries will be charged and will take place after the customer or the Consignee contacts the customer service and agrees on the new time and method of delivery.
6.7 The shipment that cannot be handed over to the receiver or his authorized representative within 7 workdays from the day following the recipt of the shipment, the latter will be returned to the customer.
6.8 If the receiver refuses to receive the shipment, the reasons for the refusal will be stated in the delivery note and it will be sent to the customer by fax or by mail.
6.9 If the receiver refuses to receive the shipment, the reasons for the refusal will be stated in the delivery note.
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7. The order of handling customers’ complaints
7.1 In case the delivery is delayed, damaged or lost, the customer will make a respective written claim to DPD Eesti AS in 3 work days the latest from receiving the delivery or from the end of the delivery term.
7.2 DPD Eesti AS must reply to the claim in 7 working days from receiving such claim (excluding holidays and weekends).
7.3 Any claims in connection with the invoice must be made before the payment of the invoice. DPD will not accept later complaints .
7.4 In case the parties cannot solve the dispute by the means of negotiations, it will be solved in Harju Maakohtu. 
7.5 The customer is always entitled to take his claims to Estonian National Communications Board who is the state supervising body in the field of postal communication.
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8. Liability, indemnification for loss
8.1 DPD Eesti AS guarantees that the shipment remains intact from the time it is received to the time it is handed over to the Consignee or his authorised representative, and will be liable in case DPD Eesti AS is to be blamed for the damage to, or loss of the shipment. DPD Eesti AS will remain responsible for the shipment until the reception is confirmed on the shipping waybill by the signature of the Consignee or his authorised representative.
8.2 DPD Eesti AS will not be liable for damage to the shipment if the courier has stated on the shipping waybill that the package of the shipment was damaged at the time he received it.
8.3 In case the goods are damaged or lost, the liability of DPD Eesti AS is limited to 350 EUR for packages with a weight of up to 31,5 kg, and for packages with weight of over 31,5 kg according to the Estonian Freight Forwarders Association General Conditions, which establishes 8.33 SDR per gross kg of goods as the maximum limit of liability.
8.4 DPD will do all in his power for handing over the deliveries in due time according to normal delivery times, however this is not guaranteed and the delivery times do not form an unseparable part of the agreement. DPD will not be liable for any direct or indirect costs or any fines or penalties imposed.
8.5 The shipment is considered lost if it has not reached the receiver or his authorized representative within 72 hours from the time that it should have reached the reciever according to the delivery periods that were valid at the time of making th express service order.
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9. Insurance
The operation and services of DPD Eesti AS are insured according to the Estonian Freight Forwarders Association General Conditions and CMR convention.
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10. Regulations and the order of storing, selling and destroying the courier shipments that are not forwarded because of impossible delivery
10.1 Delivery of a shipment will be considered impossible if:
10.1.1 The courier shipment cannot be delivered because it lacks the address, the address is incorrect or illegible, or for a similar reason;
10.1.2 The Consignee refuses to receive the courier shipment;
10.1.3 Another courier service provider has returned the shipment to the courier service provider who delivered it under the conditions stated in Articles 10.1.1 and 10.1.2;
10.1.4 The returned courier shipment kept in hold by the courier service provider for the Shipper could not be handed over within one month.
10.2 A courier shipment that has not been forwarded because the delivery was impossible is returned to the Shipper.
10.3 Courier shipments that are not forwarded because they could not be delivered, the Shipper of which cannot be identified, as well as the deliveries returned to the starting point or the address given by the Shipper, that could not be handed over during the stipulated storing time, will be preserved by the courier service provider as courier shipments not forwarded because they could not be delivered.
10.4 The courier service provider is obliged to store for at least for six months such courier shipments that are not forwarded because they cannot be delivered.
10.5 On the packaging and the package card of the shipments not forwarded because of impossible delivery, the reason will be stated why they could not be delivered, and the shipment will be marked with a note «Not forwarded».
10.6 The courier shipments not forwarded because of impossible delivery are sent from the terminal to such storage place chosen by the courier service provider that would guarantee their preservation (an office, a warehouse).
10.7 Courier shipment storing will be registered with a registration number, name of the destination, value and the sum of redemption.
10.8 In the cases stated in the Postal Act, § 28, section 2, and in Article 11 of these Standard Conditions, the courier service provider is entitled to open in the storing place the courier shipment not forwarded because it could not be delivered. The courier shipments are opened according to the Postal Act, the decree by the Minster of Roads and Communications “Order of Opening Postal Deliveries” and these Standard Conditions. It is forbidden to study the contents of the opened shipment closer than the reason for such opening dictates, and the persons present during the opening must respect the postal confidentiality revealed when the shipment is opened.
10.9 The courier service provider is entitled to open the courier shipment only:
10.9.1 With the consent of the Shipper or the Consignee;
10.9.2 In case this cannot be avoided in order to protect the contents of the damaged delivery or to state its condition;
10.9.3 If the courier shipment presents a physical threat to persons or things and therefore must be eliminated;
10.9.4 If the courier shipment is not forwarded because it cannot be delivered and at the same time cannot be returned to the Shipper because of the lack of data.
10.10 The courier service provider is entitled to require from the Shipper that the shipment be opened when picked up, in order to ascertain it does not contain forbidden articles or substances.
10.11 Should the Consignee so require, the courier service provider will be obliged to open the delivered shipment when handing it over.
10.12 The courier service provider will open the damaged courier shipment in the rooms chosen by him for this purpose. A shipment with potentially dangerous contents will be opened in a location suited for this purpose, in the presence of two rescue service workers or policemen.
10.13 A damaged courier shipment will be opened in the presence of the Consignee or the Shipper, or by a commission formed by the order of the courier service provider, if exterior signs give reasons to doubt damage to the content. When forming the commission, the courier service provider will be guided by the stipulations of the Postal Law.
10.14 The contents of an opened shipment which are found to be unfit for further use or forbidden for delivery will be removed and destroyed. The contents will be destroyed according to the order stipulated in the Postal Law and in Article 10.24 of these Standard Conditions.
10.15 If the address of the Shipper or the Consignee can be ascertained by the contents of the opened courier shipment, further actions will be taken according to Article 10.18 and the courier shipment will be forwarded to the ascertained address.
10.16 If neither the Shipper’s nor the Consignee’s address is ascertained by the contents of the opened shipment, the courier service provider will consider the shipment as not forwarded because of impossible delivery and will treat it according to the regulations and the order stipulated by the Postal Law, preserving the shipment for at least six months.
10.17 A statement is drawn about the opening of the shipment showing the reason it was opened, giving in detail the exterior description of the courier shipment, the weight before opening and the total weight after repackaging and sealing. The statement includes also the list of the items contained in the courier shipment and their description in detail (name of each article, their number, weight of the goods). The statement shows also which part of the shipment has been found damaged or has been removed and which will be forwarded.
10.18 After removing the damaged and dangerous substances, the opened courier shipment shall be closed again according to the procedure foreseen for the particular type of delivery. The closed shipment shall be equipped with the note ”Opened for the purpose of specifying the address, name of the terminal, date” and signed by the head of the opening commission. A copy of the statement of opening together with the newly closed shipment will be delivered to the Consignee.
10.19 In the case of removing damaged and dangerous substances, a copy of the statement of opening is sent to the Consignee.
10.20 If the courier shipment is not called for or claimed back during the period stated in Article 10.16 of these Standard Conditions, the courier shipment will become the possession of the state and the courier service provider will be entitled to either destroy it or sell it, as stipulated in Articles 10.21 to 10-24 of these Standard Conditions.
10.21 When destroying the contents of a shipment:
10.21.1 The shipment containing food products, old and worn articles and other items of little value is to be destroyed;
10.21.2 The shipment with the contents that spoil fast or that contain printed advertising and marketing materials is to be destroyed immediately;
10.21.3 Written messages and their covers found in the shipment are to be destroyed so as to maintain the confidentiality of correspondence.
10.22 Gold and silver coins, precious stones or objects containing precious stones, and other contents of value are to be sold on a public auction, provided this does not violate the integrity of the Shipper’s and the Consignee’s private life.
10.23 The profit from selling the courier shipment is transferred to the national budget.
10.24 The auction is organised by DPD Eesti AS or the person(s) appointed by him. The notice of the auction is published in a national daily newspaper at least 14 days before the auction is held. The notice will reveal the total information about the event and the participation conditions.
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11. FORCE MAJEURE
11.1 DPD is not responsible for any loss caused by force majeure circumstances. Force majeure means any circumstances irrespective of the will of the parties that cannot be foreseen or avoided in these conditions that restrict, partly or totally, the fulfilling of the obligations. Force majeure circumstances are: natural disaster, unforeseen weather conditions, war, export-import prohibitions, strike or any similar conditions.
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DPD. The conveyor of your important courier deliveries.
Please have a look at the conditions of providing of the DPD courier service.

If you have additional questions regarding the standard conditions or co-operation, please do not hesitate to contact our Sales Department on telephone 613 0020 or by e-mail sales@dpd.ee.


Standard conditions for providing of the DPD Eesti AS courier service.

The current standard conditions regulate the conditions and order of courier delivery of consignments being provided by DPD Eesti AS to the Client. DPD Eesti AS reserves the right to alter the current standard conditions either partially or fully correspondingly to the necessity, following the valid legislation. The standard conditions can immediately be obtained at the DPD customer service on workdays during office hours (telephone (0) 6 130 000).
The standard conditions are forwarded by an e-mail, fax or post.

Upon providing of the service by DPD Eesti AS is proceeded from the standard conditions of the Estonian Freight Forwarders’ Association from 2000, if not stipulated otherwise in the current standard conditions.
 


 

1.   Definitions
2.   Items not to be delivered with the courier service, or delivered on special conditions only
3.   Price of the courier service, amending the price list, price formation
4.   Placing the order
5.   Reception of the shipment
6.   Delivering and handing over the shipment
7.   The order of handling customers’ complaints
8.   Liability, indemnification for loss
9.   Insurance
10. Regulations and the order of storing, selling and destroying the courier shipments that are not forwarded because of impossible delivery
11. Force Majeure

1. Definitions
1.1. DPD is the trademark of the courier postal service of the courier service provided by DPD Eesti AS (hereinafter “the courier service”).
1.2. A DPD shipment means the goods delivered simultaneously from the same Sender to the same Receiver, the maximum dimensions of a shipment are stated at www.pakivedu.ee.
1.3. The context of these Standard Conditions, a courier service provider means DPD Eesti AS together.
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2. Items not to be delivered with the courier service, or delivered on special conditions only
2.1 The delivery of the following items or substances through the courier service is forbidden:
2.1.1 Weapons, ammunition, gas pistols, explosives, flammable and hazardous substances;
2.1.2 Special equipment meant for the police and special services, tear gas and nerve gas cylinders;
2.1.3 Toxic and radioactive substances;
2.1.4 Biological infectious substances;
2.1.5 Narcotic and psychotropic substances;
2.1.6 Acids;
2.1.7 Easily perishable food products;
2.1.8 Live animals, birds, fish and insects (except for silkworms, bees, leeches);
2.1.9 Poisonous plants;
2.1.10 Indecent or immoral publications, materials, articles;
2.1.11 The things that could – due to their properties or package – endanger the Consignees and postal workers, soil or ruin other postal deliveries;
2.1.12 The currency currently in use in Estonia as well as foreign currencies.
2.1.13 Eesti Vabariigis käibel olevat raha ja välisvaluutat.
2.2 Coins, credit cards, jewellery and other valuables may be sent as a postal delivery with the declared value.
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3. Price of the courier service, amending the price list, price formation
3.1 Express service fees are established according to the valid price list, see: www.pakivedu.ee.
3.2 Courier service cost includes the fee for receiving the shipment and delivering it to the Consignee.
3.3 Shipment weight is stated according to the weight and dimensions stated by the terminal of DPD Eesti AS.
3.4 DPD Eesti AS is entitled to amend his general conditions as well as fees and prices without prior notice to the customer.
3.5 A right to amend the price list is reserved by the management of DPD Eesti AS or persons authorized thereby.
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4. Placing the order
4.1 Express service can be ordered via the Internet, www.pakivedu.ee.
4.2 Express service time will depend on the time of making the order. To calculate the time, see: www.pakivedu.ee.
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5. Reception of the shipment
5.1 The courier will collect the shipment from the customer within the period stated in the express service order.
5.3 If the courier finds any nonconformities he will be entitled to refuse from accepting the shipment that does not conform with the regulations.
5.4 The customer draws a manifest about the collection of the shipment and it is signed by both the customer or his representative and by the courier. The customer will keep one copy of the manifest. Ask Customer SErvice for more detailed information about the form of the manifest .
5.5 The customer will be responsible for the contents of the shipment. If the customer has any articles delivered that are not allowed to be sent by an express service the customer will compensate for any direct or indirect costs as well as for any fines or penalties caused to DPD Eesti AS by the transportation of forbidden articles.
5.6 The customer packs the shipment into a closed package that is fit for transporting goods. The package must guarantee that the goods inside it remain intact during the transport. The package must correspond to the weight and specifics of the goods and the transportation distances.
5.7 The contact data of the Shipper and of the Consignee (name of the legal or private person, location, phone, name of the contact person) and the bar code meeting the DPD standard must be on every unit of shipment. A post office box cannot be the destination address. The service of deliveries to be called for is not provided.
5.8 The shipments received from customers are taken to the nearest regional terminal to be sorted according to destination regions and then sent on to these regions.
5.9 The shipments are delivered in special DPD vehicles.
5.10 DPD is entitled to open and check the shipment without prior notice to the customer.
5.11 In case the parcel cannot be picked up because it is not ready for transport or does not comply with the necessary regulations, the client is obliged to pay for the courier service according to the valid price list. DPD can return up to 50% of the price of the courier service, if the client makes a written request.

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6. Delivering and handing over the shipment
6.1 DPD Eesti AS is obligated to transport the accepted shipment to the receiver according to the schedule valid at the moment of receiving the express service order. For more detailed information about delivery times, see: www.pakivedu.ee.
6.2 The shipment will be handed over only to the person stated on the waybill (including a representative of a company) or to an authorized representative of the receiver. The receiver or his authorized representative will sign the delivery note that will be a proof of handing over the shipment. The delivery note contains the name of the receiver with his signature, the date and time the shipment is received. The customer may acquire a copy of the delivery note from DPD customer service.
6.3 The customer can check the exact location of the shipment during the transport, using the address www.pakivedu.ee
6.4 The customer is entitled to change the manner and conditions of a shipment during the time of transport, by calling on workdays from 08:00 to 17:00 at customer service number (0) 6 130 012. Any major changes in the delivery conditions will be considered as separate order and the shipment will be handed over according to the general price list. In the event of any major changes , DPD Eesti AS will not guarantee that these changes can be introduced or that the shipment is handed over to the receiver at due time, and resumes no liability for any possible direct or indirect costs and for any imposed penalties or fines.
6.5 If the shipment cannot be handed over to the receiver or his authorized representative, the receiver will be left a note about the arrival of the shipment and about the next attempt of handing it over to the receiver, and the shipment itself will be taken to the distribution centre.
6.6 In case the customer or the Consignee requires that the shipment be delivered to the Consignee once again, the situation being as described in Article 6.5, these further deliveries will be charged and will take place after the customer or the Consignee contacts the customer service and agrees on the new time and method of delivery.
6.7 The shipment that cannot be handed over to the receiver or his authorized representative within 7 workdays from the day following the recipt of the shipment, the latter will be returned to the customer.
6.8 If the receiver refuses to receive the shipment, the reasons for the refusal will be stated in the delivery note and it will be sent to the customer by fax or by mail.
6.9 If the receiver refuses to receive the shipment, the reasons for the refusal will be stated in the delivery note.
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7. The order of handling customers’ complaints
7.1 In case the delivery is delayed, damaged or lost, the customer will make a respective written claim to DPD Eesti AS in 3 work days the latest from receiving the delivery or from the end of the delivery term.
7.2 DPD Eesti AS must reply to the claim in 7 working days from receiving such claim (excluding holidays and weekends).
7.3 Any claims in connection with the invoice must be made before the payment of the invoice. DPD will not accept later complaints .
7.4 In case the parties cannot solve the dispute by the means of negotiations, it will be solved in Harju Maakohtu. 
7.5 The customer is always entitled to take his claims to Estonian National Communications Board who is the state supervising body in the field of postal communication.
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8. Liability, indemnification for loss
8.1 DPD Eesti AS guarantees that the shipment remains intact from the time it is received to the time it is handed over to the Consignee or his authorised representative, and will be liable in case DPD Eesti AS is to be blamed for the damage to, or loss of the shipment. DPD Eesti AS will remain responsible for the shipment until the reception is confirmed on the shipping waybill by the signature of the Consignee or his authorised representative.
8.2 DPD Eesti AS will not be liable for damage to the shipment if the courier has stated on the shipping waybill that the package of the shipment was damaged at the time he received it.
8.3 In case the goods are damaged or lost, the liability of DPD Eesti AS is limited to 350 EUR for packages with a weight of up to 31,5 kg, and for packages with weight of over 31,5 kg according to the Estonian Freight Forwarders Association General Conditions, which establishes 8.33 SDR per gross kg of goods as the maximum limit of liability.
8.4 DPD will do all in his power for handing over the deliveries in due time according to normal delivery times, however this is not guaranteed and the delivery times do not form an unseparable part of the agreement. DPD will not be liable for any direct or indirect costs or any fines or penalties imposed.
8.5 The shipment is considered lost if it has not reached the receiver or his authorized representative within 72 hours from the time that it should have reached the reciever according to the delivery periods that were valid at the time of making th express service order.
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9. Insurance
The operation and services of DPD Eesti AS are insured according to the Estonian Freight Forwarders Association General Conditions and CMR convention.
Back to top
10. Regulations and the order of storing, selling and destroying the courier shipments that are not forwarded because of impossible delivery
10.1 Delivery of a shipment will be considered impossible if:
10.1.1 The courier shipment cannot be delivered because it lacks the address, the address is incorrect or illegible, or for a similar reason;
10.1.2 The Consignee refuses to receive the courier shipment;
10.1.3 Another courier service provider has returned the shipment to the courier service provider who delivered it under the conditions stated in Articles 10.1.1 and 10.1.2;
10.1.4 The returned courier shipment kept in hold by the courier service provider for the Shipper could not be handed over within one month.
10.2 A courier shipment that has not been forwarded because the delivery was impossible is returned to the Shipper.
10.3 Courier shipments that are not forwarded because they could not be delivered, the Shipper of which cannot be identified, as well as the deliveries returned to the starting point or the address given by the Shipper, that could not be handed over during the stipulated storing time, will be preserved by the courier service provider as courier shipments not forwarded because they could not be delivered.
10.4 The courier service provider is obliged to store for at least for six months such courier shipments that are not forwarded because they cannot be delivered.
10.5 On the packaging and the package card of the shipments not forwarded because of impossible delivery, the reason will be stated why they could not be delivered, and the shipment will be marked with a note «Not forwarded».
10.6 The courier shipments not forwarded because of impossible delivery are sent from the terminal to such storage place chosen by the courier service provider that would guarantee their preservation (an office, a warehouse).
10.7 Courier shipment storing will be registered with a registration number, name of the destination, value and the sum of redemption.
10.8 In the cases stated in the Postal Act, § 28, section 2, and in Article 11 of these Standard Conditions, the courier service provider is entitled to open in the storing place the courier shipment not forwarded because it could not be delivered. The courier shipments are opened according to the Postal Act, the decree by the Minster of Roads and Communications “Order of Opening Postal Deliveries” and these Standard Conditions. It is forbidden to study the contents of the opened shipment closer than the reason for such opening dictates, and the persons present during the opening must respect the postal confidentiality revealed when the shipment is opened.
10.9 The courier service provider is entitled to open the courier shipment only:
10.9.1 With the consent of the Shipper or the Consignee;
10.9.2 In case this cannot be avoided in order to protect the contents of the damaged delivery or to state its condition;
10.9.3 If the courier shipment presents a physical threat to persons or things and therefore must be eliminated;
10.9.4 If the courier shipment is not forwarded because it cannot be delivered and at the same time cannot be returned to the Shipper because of the lack of data.
10.10 The courier service provider is entitled to require from the Shipper that the shipment be opened when picked up, in order to ascertain it does not contain forbidden articles or substances.
10.11 Should the Consignee so require, the courier service provider will be obliged to open the delivered shipment when handing it over.
10.12 The courier service provider will open the damaged courier shipment in the rooms chosen by him for this purpose. A shipment with potentially dangerous contents will be opened in a location suited for this purpose, in the presence of two rescue service workers or policemen.
10.13 A damaged courier shipment will be opened in the presence of the Consignee or the Shipper, or by a commission formed by the order of the courier service provider, if exterior signs give reasons to doubt damage to the content. When forming the commission, the courier service provider will be guided by the stipulations of the Postal Law.
10.14 The contents of an opened shipment which are found to be unfit for further use or forbidden for delivery will be removed and destroyed. The contents will be destroyed according to the order stipulated in the Postal Law and in Article 10.24 of these Standard Conditions.
10.15 If the address of the Shipper or the Consignee can be ascertained by the contents of the opened courier shipment, further actions will be taken according to Article 10.18 and the courier shipment will be forwarded to the ascertained address.
10.16 If neither the Shipper’s nor the Consignee’s address is ascertained by the contents of the opened shipment, the courier service provider will consider the shipment as not forwarded because of impossible delivery and will treat it according to the regulations and the order stipulated by the Postal Law, preserving the shipment for at least six months.
10.17 A statement is drawn about the opening of the shipment showing the reason it was opened, giving in detail the exterior description of the courier shipment, the weight before opening and the total weight after repackaging and sealing. The statement includes also the list of the items contained in the courier shipment and their description in detail (name of each article, their number, weight of the goods). The statement shows also which part of the shipment has been found damaged or has been removed and which will be forwarded.
10.18 After removing the damaged and dangerous substances, the opened courier shipment shall be closed again according to the procedure foreseen for the particular type of delivery. The closed shipment shall be equipped with the note ”Opened for the purpose of specifying the address, name of the terminal, date” and signed by the head of the opening commission. A copy of the statement of opening together with the newly closed shipment will be delivered to the Consignee.
10.19 In the case of removing damaged and dangerous substances, a copy of the statement of opening is sent to the Consignee.
10.20 If the courier shipment is not called for or claimed back during the period stated in Article 10.16 of these Standard Conditions, the courier shipment will become the possession of the state and the courier service provider will be entitled to either destroy it or sell it, as stipulated in Articles 10.21 to 10-24 of these Standard Conditions.
10.21 When destroying the contents of a shipment:
10.21.1 The shipment containing food products, old and worn articles and other items of little value is to be destroyed;
10.21.2 The shipment with the contents that spoil fast or that contain printed advertising and marketing materials is to be destroyed immediately;
10.21.3 Written messages and their covers found in the shipment are to be destroyed so as to maintain the confidentiality of correspondence.
10.22 Gold and silver coins, precious stones or objects containing precious stones, and other contents of value are to be sold on a public auction, provided this does not violate the integrity of the Shipper’s and the Consignee’s private life.
10.23 The profit from selling the courier shipment is transferred to the national budget.
10.24 The auction is organised by DPD Eesti AS or the person(s) appointed by him. The notice of the auction is published in a national daily newspaper at least 14 days before the auction is held. The notice will reveal the total information about the event and the participation conditions.
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11. FORCE MAJEURE
11.1 DPD is not responsible for any loss caused by force majeure circumstances. Force majeure means any circumstances irrespective of the will of the parties that cannot be foreseen or avoided in these conditions that restrict, partly or totally, the fulfilling of the obligations. Force majeure circumstances are: natural disaster, unforeseen weather conditions, war, export-import prohibitions, strike or any similar conditions.
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